"There’s a belief now that the problem with our schools is parents, that if we just had better parents we would have better performing kids and, therefore, we wouldn’t have a problem at all. But what’s missing in that equation is that you do have a lot of parents in this country who are very involved in their children’s education and who do want something better. They want to see better for their kids. They know that they’re in schools that aren’t performing particularly well and if you look at how we treat those parents, it is quite poorly."