"Show me somebody who is always smiling, always cheerful, always optimistic, and I will show you somebody who hasn't the faintest idea what the heck is really going on."

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Sham Harga had run a successful eatery for many years by always smiling, never extending credit, and realizing that most of his customers wanted meals properly balanced between the four food groups: sugar, starch, grease, and burnt crunchy bits.

— Terry Pratchett