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— Nick Baker"If businesses are to redeem themselves in the eyes of the public and regain the trust that they have lost, they should worry a lot more about what they stand for and entrust those with expertise in communication a much freer rein to express this in ways that people might recognise as being sincere and sympathetic, rather than stilted and formulaic."
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I grew up with the idealistic notion that writing and literature were noble causes. I had no inkling, no sense of what I would eventually encounter in terms of people who weren't being sincere. I'm not saying that it happens always or a lot, but it happens enough that sometimes it makes me feel a little queasy.
— Oscar Hijuelos
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It's too difficult to convey tone in electronic communication. And we can solve this my friends. All we need is some new fonts. 'Great party Arj. Best party ever.' What a jerk! How do you know he wasn't being sincere, Arj? Because he wrote it in Sarcastica! If he had enjoyed himself, he would have used Good Times Roman.
— Arj Barker
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