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— Oliver Sacks"If migraine patients have a common and legitimate second complaint besides their migraines, it is that they have not been listened to by physicians. Looked at, investigated, drugged, charged, but not listened to."
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The complaint, therefore, that all topicks are preoccupied, is nothing more than the murmur of ignorance or idleness, by which some discourage others, and some themselves; the mutability of mankind will always furnish writers with new images, and the luxuriance of fancy may always embellish them with new decorations.
— Samuel Johnson
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It is said if an organization listens to the complaint of a customer and the problem is fixed, the customer remains a loyal customer and tells approximately seven others about the experience. Conversely, if a person is ignored and the problem not fixed, that customer will not deal with that organization anymore and will tell approximately twenty other people about the negative experience.
— Phil Pringle
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