"When you love something, you have to make sure it loves you back, or you'll bring about no end of trouble chasing it."

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We know where most of the creativity, the innovation, the stuff that drives productivity lies-in the minds of those closest to the work. It's been there in front of our noses all along while we've been running around chasing robots and reading books on how to become Japanese-or at least manage like them.

— Jack Welch