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— Paul Samuelson"Anyone with special abilities earns a differential return on that flair, which we economists call a rent. Those few with extraordinary P.Q. (Performance Quotient) will not give away such rent to the Ford Foundation or the local bank trust department. They have too high an I.Q. for that."
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When any institution becomes large and compartmentalized, with departments and subdepartments, then the conscience of the institution will often become so fragmented and diluted as to be virtually nonexistent, and the organization becomes inherently evil.
— M. Scott Peck
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The main difference between service and manufacturing is the service department doesn't know that they have a product.
— W. Edwards Deming
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