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— Peter Kenyon"We are trained to ask "What's wrong and how we fix it?" Instead, start by asking - "What works, what have we got, what's possible and who cares?""
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Entertainers are nothing special. Maybe we have a talent for singing a song, but other people have talents. I wish fans would just come up and say 'hello' before asking for an autograph. I wish they would just say, 'Hello, I'm so and so, and I just want to shake your hand.' I'm impressed when I find people like that. Most people just say, 'Sign here,' and treat you like a statue.
— Eddy Arnold
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If future competitiveness depends on treating people as an important part of the institution, the least respectful thing I can imagine doing to a human being is asking him to urinate in a cup.
— Tom Peters
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