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"If you don't know what the defect level is, how do you know when to get mad?"

— Phil Crosby
phil crosby Quotes Defects,Do You Know,Mad

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Phil Crosby
Defects
Do You Know
Mad

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Your defects are the ways that glory gets manifested ... That's where the Light enters you.

— Rumi

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If we deliver on time, but the product has defects, we have not delivered on time.

— Phil Crosby

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