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— Rafael van der Vaart"I think it's important to know what you're going to do with the ball before it comes to you. So you're always thinking before hand and when the ball comes to you to can make the pass straight away."
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I want to feel like the things I did made a difference. That's one of the reasons I spend time greeting people on rope lines, because I'm always thinking, 'Maybe this interaction, particularly if I'm meeting kids, will change someone's life.' That's how I think about the work I do as First Lady. It's a rare spotlight. I want to make sure I don't waste it.
— Michelle Obama
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Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.
— Dale Carnegie
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