"A society whose moral ideas, inhibit their own defense will always suffer defeat by the very predators they deem immoral. In any conflict the boundaries of behavior are defined by the party that cares the least about morality."

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If you try to improve the performance of a system of people, machines, and procedures by setting numerical goals for the improvement of individual parts of the system, the system will defeat your efforts and you will pay a price where you least expect it.

— Myron Tribus