"I think we underestimate the importance of kindness sometimes. We understand the power of just a little tiny bit of kindness. It could be the catalyst for something so important. Sometimes just a tiny little gesture or an acknowledgment can make all the difference in turning somebody's life around. I think it has a trickle down effect, when you pass on what you receive without even knowing it. We also underestimate our own power to make a difference with the decisions that we make, every day."