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— Robert G. Thompson"Customer-centricity should be about delivering value for customers that will eventually create value for the company."
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Fresh out of college, you tend to join a company because it's a job. But, you tend to stay because it becomes a career; you start to feel at home. In the beginning of your career, you're focused on you: 'I like this place because I'm doing rewarding work; they take good care of me; the people are nice; there's runway for me,' etc.
— Ursula Burns
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Running a successful, growing company in Silicon Valley can create an ironic sort of depression and delusion. The better you're doing, the higher the stakes, and higher expectations for you to win. Maybe that's why people say it's so hard. But that doesn't make it hard. That just makes it distracting.
— David Ulevitch
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