"Why we started the agency to begin with is to tell stories, and the tools that we're using are constantly changing. Every tool will be right for a different sort of situation, but in the end, it's going to be about your view, your voice, and how you put that all together."

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You should definitely have a travel agent. Why go through all the hassle of dealing with airlines, hotels, and rental-car agencies yourself, only to see the arrangements get all screwed up, when with just a single phone call you can have a trained professional screw them up for you?

— Dave Barry