"Industry jargon may not be a language your customer understands."

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Most people assume that physician language is akin to technical, non-understandable jargon. It does not have to be that way. Doctors do not perform witchcraft. They simply interpret what they are told and what tests reveal. They diagnose and prescribe treatment. Our responsibility is to help doctors know what is going on in our bodies and to insist on clear, precise, understandable language in response.

— Ann Richards