"When something goes wrong in our lives we often ask ourselves "Who was present?" and if there was ever a singular person that was present in whatever the event was when something changed our lives. If we can't get beyond that event, we become obsessed with it or it changed our life in a way that we can't make sense of. We often seek out that person because that was the last time our lives made sense."

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A million years ago, when doing research about the world of municipal government, one thing that struck me is how often people's job titles changed - from one department to another, from the public to the private sector and back again. People move around a lot, everyone has her eye on some other, slightly better situation in some other corner of city hall. Plus governments are constantly shuffling and reorganizing and shuttering or condensing departments - they are often byzantine hodge-podges of fractured org charts lying atop a bed of shifting sand.

— Michael Schur