"I think it's fascinating to note that some of the most successful organizations of our time got there by focusing obsessively on service, viewing compensation as an afterthought or a side effect. As marketing gets more and more expensive, it turns out that caring for people is a useful shortcut to trust, which leads to all the other things that a growing organization seeks."

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Careful as they may be, developers of Eiffel libraries will always run into cases in which, after releasing a library class, they suddenly experience what in French is called esprit de l'escalier or wit of the staircase: a great thought which unfortunately is an afterthought, like a clever reply that would have stunned all the other dinner guests - if only you had thought of it before walking down the stairs after the party is over.

— Bertrand Meyer