"What I would argue in my defence is that shows like Britain's Got Talent and The X Factor have actually got people more interested in music again and are sending more people into record stores."

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I argue that once it became clear that the most important function of the CEO was to develop and enact the corporate strategy, that often had the effect of distancing him from people below him in the organization. It also encouraged the idea that if a CEO were a great strategist for a company in one industry, he would probably be a great strategist in another industry. And that usually hasn't proved to be the case.

— Walter Kiechel