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— Stephen Covey"You can't talk your way out of a problem you behaved your way into!"
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The amateur salesman sells products; the professional sells solutions to needs and problems.
— Stephen Covey
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Believe it or not, Marshal, I believe in talk therapy, basic interpersonal skills. I have this radical idea that if you treat a patient with respect and listen to what he's trying to tell you, you just might reach him. (87)
— Dennis Lehane
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