"A lot of my books deal with very controversial issues that most people often don't want to talk about, issues that, in my country, are more likely to get put under the carpet than get discussed. And when you talk about moral conundrums, about shades of gray, what you're doing is asking the people who want the world to be black and white to realize instead that maybe it's all right if it isn't. I know you'll learn something picking up my books, but my goal as a writer is not to teach you but to make you ask more questions."

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Despite the fact that Starbucks has grown to be a large company. We've always played music in our stores and has always acted as an opportunity to create a mood in our stores. And customers started asking, "What song are you playing and can I buy that?" . And we said "No." And that was kind of the catalyst for beginning to look at music. We started out with our own compilations and after the success of that. We had the courage to say, "Let's produce our own record." and the first record was with Ray Charles before he unfortunately passed away.

— Howard Schultz