"Listen to your customers. Can the sales pitches and the product babble. Let your customer talk and show him that you are listening by making the appropriate responses, such as suggesting how to solve the problem."

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If somebody's gonna smoke a joint in their house and not do anybody else any harm, then perhaps there are other things that our cops should be looking at to engage in and try to clean up some of the other problems that we have in society.

— Sarah Palin