"I don't like the way most people think. It's imprecise. I find that when parents ask me questions, they ask very imprecise questions. They say, "My kid has behavioral problems at school." Well, I have to say, "What kind of problems? Is he hitting? Is he rude? Does he rock in class?" I need to narrow questions to specifics. I am very pragmatic and intellectual, not emotional. I do get great satisfaction when a parent says, "I read your book, and it really helped me.""