"Sometimes people come and they have so much pain and confusion in their eyes... what to do? A few words is a little bit of balm but doesn't really solve the deep disease within."

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The Internet, you know, 10 or 15 years ago sort of felt like the wild West. You could go out there and do anything and search for things, and, you know, find out about stuff. Now always in the back of my mind, you know, whether it's email or whatever else, it's like, well, is this going to show up somewhere? Is someone going to keep track of this and, you know, know I was searching for - maybe it's an embarrassing disease, maybe it's a weird hobby?

— Tim Wu