"No matter what your profession – doctor, lawyer, architect, accountant – if you are an American, you better be good at the touchy-feely service stuff, because anything that can be digitized can be outsourced to either the smartest or the cheapest producer."

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The whole point of diaries is that other people find them and read what you've put. I did once take to writing my inner thoughts on the computer at the end of other things I was writing and ended up faxing four pages of hideous stuff to my accountant so I don't do that now.

— Helen Fielding