"If you use the original World Wide Web program, you never see a URL or have to deal with HTML. That was a surprise to me - that people were prepared to painstakingly write HTML."

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When you say you'll meet someone at 11:00 AM, be there at 10:45. When you promise a check on the 30th, send it on the 28th. Whatever you agree to do, do it a bit more. Start with your employees, then extend it to everyone you deal with. News will soon get around that you are a person of your word.

— C. P. Scott