"When I campaigned, I'd let them throw a punch, but by gosh, I'd throw two back. I always said, the first rule in politics is never defend, always attack. I still believe that."

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I used to believe that you could change the culture or behavior of a company. I still believe it's possible, but it is at least a five to ten year process, if you are successful at all. More recently, I have been attracted to the ideas of the behavioralist, Edgar Schein. Schein has argued that you cannot change the culture of a company, but you can use the culture of a company to create change. It's an interesting approach to overcoming resistance. And if you can change how a company does its work, you might eventually be able to change how its people think.

— James A. Champy