"For the blue-collar worker, the driving force behind change was factory automation using programmable machine tools. For the office worker, it's office automation using computer technology: enterprise-resource-planning systems, groupware, intranets, extranets, expert systems, the Web, and e-commerce."

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The most important part about tomorrow is not the technology or the automation, but that man is going to come into entirely new relationships with his fellow men. He will retain much more in his everyday life of what we term the naïveté and idealism of the child. I think the way to see what tomorrow is going to look like is just to look at our children.

— R. Buckminster Fuller