"Who comes first? Don't be silly, says King Hal; it's employees. That is - and this dear Watson, is elementary - if you genuinely want to put customers first, you must put employees more first."

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He stared past her to the place at the other end of the dining table where Regina would sit as his wife. If she were here. If he hadn’t driven her away. “I’m not sure I know how to love, Louisa.” She took his hand. “Don’t be silly. Loving is easy. It’s finding someone to love you back that’s hard.

— Sabrina Jeffries