"We are often so distracted by the internal war between what we want to do and what we have to do that we overlook what we need to do."

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Sometimes I walk into a situation and I know somebody is going to provoke me - not maybe, I know he will provoke me - I know he will provoke me! And there are times when I simply refuse to be provoked. And the other times you have to use that superior knowledge to carry on at work without distraction, and don't allow yourself to be distracted. I laugh a lot inside and outside, and at myself sometimes.

— Kofi Annan