"That's why I've never thought of retiring because I do it all the time whether on the stage or off. I found that in a precarious situation, a smile is the shortest distance between people. When one needs to reach out for sympathy or a link with people, what better way is there?"

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I think the leadership of a company should encourage the next generation not just to follow, but to overtake. The duty of leadership is to put forward ideas, symbols, metaphors of the way it should be done, so that the next generation can work out new and better ways of doing the job. The complaint Gordon and I have is that we are not being overtaken by our staff. We would like to be able to say, "We can't keep up with you guys", but, it is not happening.

— Anita Roddick