"Even convicts, with whom I have spent some time, are not won over in any other way. Whenever I happened to speak sharply to them, I spoiled everything; on the contrary, when I praised them for their resignation and sympathized with them in their sufferings; when I told them they were fortunate to have their purgatory in this world, when I kissed their chains, showed compassion for their distress, and expressed sorrow for their misfortune, it was then that they listened to me, gave glory to God, and opened themselves to salvation."