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— W. Edwards Deming"The job can't be finished only improved to please the customer."
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Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it.
— Larry Winget
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Once you know what you want and what is important for you to achieve, also define the values associated with it. What is important? That is something a lot of entrepreneurs pass by too quickly. For us, the things that were important were, No. 1, customer success. Nothing is more important to us than making sure every customer is successful in our service.
— Marc Benioff
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