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— W. Edwards Deming"You must have a supplier relationship of constant improvement."
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Umpires, like players, are expected to show constant improvement each season and at each level. Inconsistent plate work and the inability to handle situations are probably the two biggest problems that minor league umpires face.
— Jim Evans
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Research is an organized method of trying to find out what you are going to do after you cannot do what you are doing now. It may also be said to be the method of keeping a customer reasonably dissatisfied with what he has. That means constant improvement and change so that the customer will be stimulated to desire the new product enough to buy it to replace the one he has.
— Charles Kettering
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