"While people out there on the spot certainly have to be held accountable for what they've done personally, the chain of command responsibility for this strikes me as just as important and should be dealt with."

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I don't know why it's called "getting lost." Even when you turn down the wrong street, when you find yourself at the dead end of a chain-link fence or a road that turnd to sand, you are somewhere. It just isn't where you expected to be.

— Jodi Picoult