"Citizens everywhere, and especially soldiers, should remember that entrenched bureaucracy, whatever the level, can be overcome. You've got to stick to it, be polite but firm, and just not take no for an answer."

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Life may unfold chronologically for the body and for bureaucracies that keep track of such things as births, marriages, deaths, visas, tax returns, expulsions, and identity cards, but memory does not play this game in quite the same way, always manages to confound the desire for tidiness.

— Ariel Dorfman