"The most important question of the 21st century is not what or how much, it is 'How?' How do you propose to turn your good ideas into positive changes in other people's lives? You must be the 'how generation.'"

Next Quote

But the fact is, Mr. Chairman, for all the challenges the Postal Service of the 21st century faces, it still retains its traditional place as a key cog in how American businesses conduct their affairs and how Americans all across this land communicate.

— John M. McHugh