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— William P. Young"It wasn't long ago I was cleaning toilets and now I have protestors. How cool is this?"
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Spring is the usual period for house-cleaning and removing the dust and dirt which, notwithstanding all precautions, will accumulate during the winter months from dust, smoke, gas, etc.
— Isabella Beeton
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When the Vent begins, you might confuse [it] for a conversation. It's not. It's a Vent. It's a mental release valve and your job is to listen for as long as it takes. Don't problem solve. Don't redirect. Don't comfort. Yet. Your employee is doing mental house cleaning and interrupting this cleaning is missing the point. They don't want a solution, they want to be heard.
— Rands
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