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— Yasser Seirawan"Describing one competitive advantage of IBM's Deep Blue chess computer. It has no fear."
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Good design allows things to operate more efficiently, smoothly, and comfortably for the user. That's the real source of advantage. Businesses have started to understand this, so good design will become the price of entry. ... Customers appreciate good design. While they can't necessarily point out what specifically makes it good, they know it feels better. There's a visceral connection. They are willing to pay for it, if you give them a great experience.
— James P Hackett
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All violation of established practice implies in its own nature a rejection of the common opinion, a defiance of common censure, and an appeal from general laws to private judgment: he, therefore, who differs form others without apparent advantage, ought not to be angry if his arrogance is punished with ridicule; if those whose example he superciliously overlooks, point him out to derision, and hoot him back again into the common road.
— Samuel Johnson
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