"By boosting oversight and accountability, we can empower the VA in its core mission of helping the men and women who have served our country."

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Confidence is not just in people's heads; it comes from the culture of the organization. It's easier to expect success when working in an organization that has a culture of accountability, collaboration, and initiative. Without this, it's easier - and more self-protective - to assume failure so the person is not disappointed and instead pleasantly surprised.

— Rosabeth Moss Kanter