"The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons."

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I have a bad habit of inserting my ideas into shots and things. I don't know, I don't hold back on suggesting things, but I don't have any connection to what actually happens, so I'll make a suggestion on something and then just let it go.

— Bryan Cranston