"Most people have a blank slate and can start from nothing. But for me, I had to break a bad habit that I've been doing all of my life, which is freestyle hip-hop."

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The two critical questions to ask are: "Who is my customer?" and "What value am I adding?" Unfortunately, many workers cannot answer these questions. They tend to blindly do things, and develop bad habits of doing things over and over for no good reasons.

— Bill Capodagli