"Whether I affect one person or an entire family, or even a group of people, I feel like I have resources and education and ability and skills that some people may not be fortunate enough to acquire. But by sharing and inquiring, being a listener, and being interested in the stories of other people and their lives, I can also pull things out and say "What can I do for them? What can I share with them that may alleviate some of their suffering?""