"Harry Potter, he sends a message on Owl Mail while us poor old muggles have to make do with instantaneous emails and texting. Oh, if only we could be like you Harry Potter, with your four day owl delivery!"

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The challenges, the changes we're talking about often seem to them like unbelievable opportunities to deliver a product quicker, better. If you can improve the quality, lower the cost, and improve the turns - and you can do that because your information systems, your delivery systems, are better because of technology - well, you see that as a wonderful opportunity to gain market share.

— Ken Moelis