"CEOs are hired for their intellect and business expertise - and fired for a lack of emotional intelligence."

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By the time I stepped down as Xerox's CEO in 2009 - and as chairman in January 2010 - Xerox had become the vibrant, profitable and revitalized company that it still is today. What made the difference was a strong turnaround plan, dedicated people and a firm commitment from company leaders.

— Anne M. Mulcahy