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— Fernando Rodes Vila"This crisis is not just a crisis. Consumers are understanding for the first time that [their] degree of personal happiness doesn't rise past a certain earnings threshold."
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At the tail end of the great global boom, their old richer consumers are behaving more like new poorer ones, also increasingly concerned about cost, quality, and safety.
— Andrew Curry
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Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty.
— Jim Bush
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