"Getting service right is more than just a nice to do; it's a must do. American consumers are willing to spend more with companies that provide outstanding service - ultimately, great service can drive sales and customer loyalty."

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The black man in North America was economically sick and that was evident in one simple fact: as a consumer, he got less than his share, and as a producer gave least. The black American today shows us the perfect parasite image - the black tick under the delusion that he is progressing because he rides on the udder of the fat, three-stomached cow that is white America.

— Malcolm X