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I performed wound care or minor surgery, I would always apologize for any pain I was causing the animal and they would lick my hand and not bite me out of anger due to the pain. They are also far more forgiving than people are of human beings and other animals.
— Bernie Siegel
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The Top 10 Most Effective Things That You Can Say: 1. Thank you very much. 2, You are so right. 3. How can I help you right now? 4. I ask that you ... 5. I apologize for for what has happened. 6. Why is that? 7. Are you willing to ...? 8. I love you. 9. Will you help me? 10. Yes.
— Thomas Leonard
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