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— Henry Mintzberg"Empowerment is what managers do to people. Engagement is what managers do with people."
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Obstinacy is will asserting itself without being able to justify itself. It is persistence without a reasonable motive. It is the tenacity of self-love substituted for that of reason and conscience.
— Henri Frederic Amiel
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There is no mystery about successful business.... Exclusive attention to the person who is speaking to you.
— Charles William Eliot
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