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— Jay Nordlinger"Yesterday, I tried to call Northwest Airlines' customer-service line over a couple of hours. I couldn't get through. The recording said, "Due to a high volume of calls" Well, you could put it that way - "Due to a high volume of calls". Or you could say, "Due to an insufficient number of employees...""
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Most big companies don't like you very much, except hotels, airlines and Microsoft, which don't like you at all.
— Bill Bryson
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I was a mechanic in the Navy. And mechanics in the Navy are like mechanics in airlines. You may have more stripes than I do, but you don't know how to fix the airplane.
— Gordon Bethune
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