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— Jeffrey Kluger"When you learn conflict-resolution skills in the playroom, you then practice them on the playground, and that in turn stays with you. If you have a combative sibling or a physically intimidating, older sibling, you learn a lot about how to deal with situations like that later in life. If you're an older sibling and you have a younger sibling who needs mentoring or is afraid of the dark, you develop nurturing and empathic skills that you wouldn't otherwise have."
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Every cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?
— Malcolm Gladwell
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Conflict resolution,' said Nightingale. 'Is this what they teach at Hendon these days?' 'Yes, sir,' I said. 'But don't worry, they also teach us how to beat people with phone books and the ten best ways to plant evidence.
— Ben Aaronovitch
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