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— Malcolm Gladwell"Every cop will tell you that their real job is being a social worker. That's what they do all day. The large majority of police officers in this country never even draw their gun, let alone fire it. They do conflict resolution, right? And if that's their job, why do they need to look like they're an occupying force?"
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A good listener is not only popular everywhere, but after a while, he knows something.
— Wilson Mizner
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When you learn conflict-resolution skills in the playroom, you then practice them on the playground, and that in turn stays with you. If you have a combative sibling or a physically intimidating, older sibling, you learn a lot about how to deal with situations like that later in life. If you're an older sibling and you have a younger sibling who needs mentoring or is afraid of the dark, you develop nurturing and empathic skills that you wouldn't otherwise have.
— Jeffrey Kluger
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